Zenith Replies Customer Who Complained N4m Vanished: A two-page letter from Zenith Bank has been sent to a client who witnessed almost N4 million disappear from her account in only 20 minutes. The tier-one bank offered to assist her in recovering a tiny percentage if she was successful in getting a court ruling but stressed that there was little they could do. On January 13, 2023, the lost money became widely known after a video of the victim sobbing in the banking hall went viral.
A two-page defense letter from Zenith Bank Plc explains how one of its clients, Chiamaka Agim, had NN4.039 million stolen from her account.
Zenith Bank stated in a reply letter that Anyar Ikwor, Internal Control Unit, signed, that it can only retrieve N800,500 of the missing money.
According to FIJ, a bank representative called Ayim at 6 pm on Tuesday, January 10, 2023, and informed her over the phone that the transaction had been completed using her e-token.
She must have distributed the token pin, the bank representative further inquired. Ayim asserted that she had never requested a token or had one connected to her account.
Zenith bank provides details of her transaction
Zenith bank customer explain that the bank official informed her that the 4 million transactions were sent to two accounts.
On January 9, 2022, at 8:28 p.m., N3.71 million was transferred to one Isah. Three minutes later, N222,900 was transferred to the same account. While Abdulraham Sani collected N102,000 at 8.48 p.m., 15 minutes late.
Zenith Replies Customer Who Complained N4m Vanished
Zenith bank message to Chiamaka Photo credit: FIJ
Zenith’s offers to help recover N800,500. Photo credit: FIJ